Danielle is the author of this solution article. Get buying tips about Ticket Websites delivered to your inbox. Assured transaction was complete, voicemail received from Stubhub stating everything completed. I informed them that I was only selling tickets tonight one of the event. The clause is designed to protect both buyers and sellers. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. I had tickets that sold on a different platform without me knowing. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Eventually he said he is doing me a favor and got the $282 waived. 2 Likes Reply. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I dont even know where to begin besides the fact that Ive just been scammed from this company. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. From everything weve seen, the StubHub customer support is quite thin, to say the least. Customer service all the way to your seat, 2000-2022 StubHub. You have just learned a valuable and expensive lesson. Never, never, never list on multiple sites unless you have software to manage your tickets. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. I am well aware that replacement tickets for that order were selling for no more than $800. The seller would net $85.". Sorry we couldn't be helpful. Our content is intended to be used for general information purposes only. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Sit back and relax while we do the work. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Cookie Notice Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! From everything weve seen, the StubHub customer support is quite thin, to say the least. CardMatch Increased Targeted Offers! A link has directed you to this review. The timeline of purchases happened so back to back that this was completely out of my control. The process is clunky and very frustrating. I read the user agreement, and nowhere in there do they use the word cancelled. StubHub: $245 - $542. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints Do I have any reasonable like to stand on? About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Unfortunately, you're out of luck since you had the dreaded double-sale. For barcode delivery, some payment will come within 24 h. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Go to 'My tickets' then Orders in each one to see if you bought tickets. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. 05-07-2021 07:39 PM 0 Reply The agent had to escalate. Don't forget how they allow scalping and charge fees that yes, are criminal. What can I do about this? I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. StubHub charged me $840 cancellation fee. Combined with viagogo, we now span 90+ countries around the world. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Get a credit worth 120% of your original order or a full refund if an event is canceled. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. After StubHub fees, my deposit was supposed to be $495. This all happened within an hour after the person bought them. Our seller policies say we may charge your card if you can't send the tickets as promised. Theyre now telling me i will be charged 100% of the ticket price! They kept changing the delivery date. I have a feeling this is not going to turn out good. I asked them to help me transfer my tickets since I want to sell them. The company prides itself on being a Fan-to-Fan service. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Hurry up and access DoNotPay from any web browser to check out everything we offer. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Under their sellers policy, section 3. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. For more information, please see our It is possible to request a refund on a purchased StubHub ticket manually. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. So I called customer service. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. *I paid over $*** for these two tickets. Tried to sign in on my account 12/30/2022. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Thank you, you have successfully subscribed to our newsletter! UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. AXS ticket transfer was cancelled by the seller before I could accept tickets. DoNotPay doesnt care about that. Be the first one to find this review helpful. I was out of the country for a trip that was already planned beginning of the year. Privacy Policy. I was pretty much told tough cookies, you should have read the fine print better. The company prides itself on being a Fan-to-Fan service. As others have replied, you don't have any grounds to dispute the fee. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. We value your privacy. Shame on StubHub for conducting their business this way. StubHub Reviews 2013-2022. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Expensive_Hunter_424 6 mo. DoNotPay records the details of your purchase to boost your chances of winning the refund. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Help us improve this article with your feedback. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. At this point, I guess to be continued is all I can say. Huh! US and Canada 1.866.788.2482 Toll free. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. We purchased tickets on December 29, 2022 for the Broadway show Six. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Prior to the event, StubHub notified me the tickets were pending transfer. I spent almost $1600 on tickets. I have been dealing with Stubhub . StubHub made a mistake and I pay for it!. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. No notifications went to Apple ID. The seller made a typo on the listing. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. 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